Refund and no-show policy
You cancel
You can cancel a paid order in the app until the pickup window starts and get a full refund to your card. After the window has started, orders can no longer be cancelled.
You don’t collect
If you don’t collect your bag before the pickup window ends, the order is marked as not collected and is not refunded: the store kept the food for you.
The store cancels
If the store cancels its bags, every paid order is refunded in full automatically and you get a notification.
Payment problems
If your payment went through after the reservation expired and the bag is gone, you are refunded in full automatically.
Something is wrong with the food
Contact customer support from Profile → Settings. Food quality is the store’s responsibility; we will pass your complaint on and help with a refund where it is due.
Refund timing
Refunds go back to the card you paid with. Your bank usually shows them within 3–10 working days.